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EU261 Compensation Claim Against Turkish Airlines

Generate a legally sound complaint letter to Turkish Airlines. Claim up to 600 EUR compensation for delays, cancellations or denied boarding.

Turkish Airlines Contact Details

Complaint Email

customer@thy.com

Online Complaint Form

Open form

Postal Address

Turkish Airlines, Ataturk Havalimani, 34149 Yesilkoy, Istanbul, Turkey

Compensation Amounts for Turkish Airlines

Flight DistanceCompensationExample
Up to 1,500 km250 EURe.g. Berlin - Munich
1,500 - 3,500 km400 EURe.g. Frankfurt - Istanbul
Over 3,500 km600 EURe.g. Frankfurt - New York

Per EU Regulation 261/2004. Applies to delays of 3+ hours, cancellations or denied boarding.

How to Claim Compensation from Turkish Airlines

1

Enter Flight Details

Provide flight number, date and airports.

2

Describe the Problem

Select delay, cancellation or denied boarding.

3

Generate Letter

AI creates a personalised, legally sound letter.

4

Send Your Letter

Download the letter as PDF and send it to Turkish Airlines.

Frequently Asked Questions about Turkish Airlines

Am I entitled to compensation from Turkish Airlines?
Yes. If your Turkish Airlines flight was delayed by more than 3 hours, cancelled, or you were denied boarding, you are entitled to up to 600 EUR compensation under EU Regulation 261/2004.
How do I file a complaint with Turkish Airlines?
You can contact Turkish Airlines directly via email at customer@thy.com or through their online complaint form. Alternatively, we generate a legally sound complaint letter for just 9.99 EUR.
How long does Turkish Airlines take to respond?
Airlines must respond to complaints within 6 weeks. If Turkish Airlines does not respond or rejects your claim, you can escalate to the relevant national enforcement body or an alternative dispute resolution (ADR) entity.
Does EU261 apply to Turkish Airlines flights outside the EU?
EU261 applies to all flights departing from an EU airport, regardless of the airline. For flights arriving in the EU, it only applies if the airline is EU-based.
What does the complaint letter service cost?
Our service costs a flat fee of 9.99 EUR per letter — no success fee, no hidden costs. For comparison: AirHelp charges 35% + 15% and Flightright up to 52% of your compensation.

Create Your Complaint Letter to Turkish Airlines Now

Flat fee 9.99 EUR — no success fee.

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All information without guarantee. This does not constitute legal advice.